Senior Manager Risk and Payment (m/f)

OUTFITTERY is Europe’s largest Personal Shopping Service for men. We know that shopping isn’t a pleasure for every man. This is why we set a clear goal: a world where men have time for the important things in life and are still well-dressed.
Would you like to work on a variety of tasks, take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? Be part of it as Senior Manager Risk and Payment (m/f)!

Your tasks:

  • You are responsible for the day to day oversight, monitoring and reporting of all payment processes
  • Identify internal process improvement opportunities and implement them in collaboration with our IT
  • Handle relationships with PSP, factoring and other service providers
  • Handle customer related payment/refund requests and check fraud suspicious orders
  • Fraud management: identify, analyze and assess fraud patterns and develop preventive measures in collaboration with our Data Scientists
  • Take business ownership by capturing and documenting all payment related processes
  • Stay up to date with current technology, product changes and payment trends
  • Be connected to payment peers and learn about best practices, alternative approaches and benchmarks
  • Set up new and further develop existing payment processes
  • Identify the payment method mix that caters best to the unique needs of our customers and implement new payment methods
  • Close inter-departmental collaboration with Customer Service, Accounting and IT


Your profile:

  • Bachelor degree or equivalent, ideally in the commercial sector
  • Minimum 3 years of experience in the global e-commerce payment industry
  • Familiar with billing, payment and fraud-processes
  • Strong project management skills
  • Result oriented and process driven
  • Profound knowledge with MS Office and experience with analytics tools (Excel, SQL) 
  • Individual initiative and hands-on mindset
  • Enjoying teamwork and willingness to take responsibility
  • Fluent in German and English


We offer:

  • An international and smart team which is eager to revolutionize shopping for men
  • A transparent company culture with highly motivated colleagues, which work on our ambitious goals
  • An exciting and responsible role, with great impact
  • An honest and open feedback culture and individual development opportunities

 Intrigued? Then send us your application with your salary expectations and possible starting date. Your contact person is Jarmila Saurugg.